ECM Solutions for PeopleSoft Customer Relationship Management

Improve the response time and quality of your customer service with ImageNow by providing instant, integrated access to the documentation that supports a customer relationship management (CRM) record. ImageNow dramatically decreases the time it takes to respond to customer needs.

Whether it’s gaining immediate visibility to customer correspondence, product literature, documentation supporting customer orders or marketing campaign materials, Perceptive Software’s technology helps you build and maintain a complete electronic record for timely, knowledgeable customer interaction.

Benefits Enterprise-Wide

Centralise Your Customer Records

Associate all incoming customer correspondence with relevant records in your PeopleSoft applications.

Respond to More Customers, Faster

Instantly determine the status of a claim, order or other customer request, efficiently answering queries and eliminating callbacks.

Share Information

Your customer service reps can fax, print or e-mail requested documents without leaving their desks.

Protect Corporate Records

Secure electronic files minimise the potential for misfiled or lost transaction documentation.

Enhance Regulatory Compliance

Quickly and easily audit sales records in PeopleSoft against source documents and provide backup to auditors and regulatory bodies.