ECM Solutions for Lawson Customer Sales & Service

Improve the response time and quality of your customer sales and service processes with ImageNow enterprise document management, imaging and workflow software. By providing instant, integrated access to the documentation that supports a Lawson record, ImageNow dramatically decreases the time it takes to respond to customers' needs.

Whether it's gaining immediate visibility to customer correspondence, product literature, documentation supporting customer orders or marketing campaign materials, Perceptive Software's technology will help you provide customers with real-time, comprehensive service and support.

Benefits Enterprise-Wide

Centralise Customer Records

Associate all incoming customer correspondence with relevant records in your Lawson applications.

Respond to More Customers, Faster

Instantly determine the status of a claim, order or other customer request, efficiently answering queries and eliminating callbacks.

Share Information

Your customer service reps can fax, print or e-mail requested documents without leaving their desks.

Protect Corporate Records

Secure records minimise the potential for misfiled or lost transaction documentation.

Enhance Regulatory Compliance

Quickly and easily audit sales records in Lawson software against source documents and provide backup to auditors and regulatory bodies.