Perceptive Software Remote Administration Services
Managed Services acts as the administrator of your ImageNow environment, while you maintain ownership and responsibility for the infrastructure, including system administration, database maintenance, network administration and desktop support.
Remote Administration is available to new customers as well as existing customers who have the need to off-load the administrative task to the experts at Perceptive Software.
An option for all deployment choices, Remote Administration Services includes the following product and solution administrative support:
- Management of Perceptive Software ECM products and solutions (our resources work in support of your product administrator)
- Direct support for all product, solution and hosting issues
- Administration of the ECM environment
- User account setup and modifications
- Document security and access modifications
- Workflow administration and minor script modifications
- Remote setup and configuration of scanners and other capture methods
- Integration modifications and additions for installed host business applications*
- ECM database maintenance as required
- Management and configuration of installed agents and components*
- Perform all product and solution updates*
* Included with Platform Services for hosted and SaaS customers.
Why choose Remote Administration?
Perceptive Software offers these services to address the increasing customer demand for outsourced ImageNow administration. Here are a few reasons why our customers select this offering:
- The ImageNow environment is administered by experienced Perceptive Software Managed Services consultants, with a team of software experts to back them up.
- Customers have a single point of communication (phone, web, chat) for all ImageNow administration and support needs.
- The Managed Services team is involved with the customer's solution from planning through deployment.